Question And Answer
About products: 1. Are the products real and original? Yes, we are HUAWEI official authorized store, all the products displayed are 100% real and original. About Shipment: 1. When will the seller ship my order? Generally most of our products are in the stock, and your order will be shipped out within 1-3 business days after your payment is verified by Aliexpress. 2. How long can I receive my order? AliExpress Standard Shipping usually takes 15-60 days and even longer like 90 days for some remote countries such as Brazil, Chile. Please be patient to wait for your order. If you want to get the parcel soon, you can choose TMS, DHL, UPS, or other express service, but please contact with us to add extra shipping cost for quick delivery. 3. Do buyers need to pay customs tax? Buyers are responsible for (in case) all tax or VAT under any circumstances. 4. Can I change the name / address / color for my order? Please send us the right name / address / color before we ship the parcel. Please double check your orders information before complete the payment. Attention For Russian Customers: 1. Please fill in your full name including your first name, middle name and last name when place the order. 2. Please fill in your correct address including your Apartment Number, Street, City, Region and country. Otherwise your package would probably be returned! 3. We are not responsible for your mistake. Attention For Brazil Customers: Please add the CPF of your order’s recipient in the order note when you place the order shipped from Brazil because the shipping company needs the CPF to arrange the shipment. Thanks for your understanding and cooperation. About After-sales 1. If you got a defective goods, please send us a message first about the problems with videos or photos, and we will try our best to solve the problems for you. 2. If you want to return the product, please contact us within 3 days after you receive the order. All returned goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods. 3. We will refund the money to you when we received the returned goods. 4. Sometimes the shipping company lost the parcels, if you have not receive you order in the delivery time, please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case. About feedback: We are trying out best to satisfy our customers. We sincerely hope that you can leave us a positive feedback. For any reason you are not satisfied with your order, please contact us through (My Messages) or (Ask Seller Questions), Trade manager before leaving neutral or negative feedback. We will do our best to resolve any problems and satisfy your needs. Service Time: Beijing Time: 8:00-12:00am, 14:00-18:00pm. Moscow Time: 3:00-7:00am, 9:00-13:00pm. London Time: 2:00-6:00am, 8:00-12am.